GENERAL SHIPPING POLICY:
- Delivery is via carrier and cannot be to a Post Office Box. To assist us with processing your order, please provide your landline number as well as a mobile number. All deliveries are sent with registered carriers who, on most occasions, need to obtain a signature at time of delivery. Under some special circumstances, with client’s approval, items can be left in nominated location at the place of delivery.
- For security reasons, shipping addresses cannot be changed once your item(s) has/have been shipped unless you contact us directly.
- Once your shipment has been arranged, you will receive tracking details via email. From the date of dispatch, our carrier will endeavour to contact you to arrange delivery when your shipment has arrived at the nearest delivery nearest depot. Our carrier will then endeavour to contact you to arrange delivery. There will be a 10-working day window for you to arrange a delivery day and time (unless this is depot delivery only for customer collection). After 10-working days, if delivery or collection cannot be arranged, your shipment may be shipped back to our warehouse in Wellington. In this instance, you, the client, will be responsible for the return freight costs and any new freight costs to ship your purchase again.
- Our free shipping offer includes delivery to ‘Depot or Main Centres’ only. Shipping will be to the nearest carrier depot or (non- rural) client’s doorstep. Our carriers do not allow for products to be taken inside, unpacked or packaging taken away. Contact us directly to discuss any special delivery needs, as well as checking for more options on checkout.
- Like most retailers that provide delivery services, an E-Marketplace website like ours can only guarantee the delivery of items to the shipping address as specified by our customers. It is the responsibility of the customers to evaluate and decide if their shipping address is suitable for product to be delivered via our carrier. With regards to ‘special deliveries’ like flights of stairs, narrow and/or steep pathways/driveways and busy metro areas, consideration for our carrier is needed.
- Rural and special deliveries North & South Islands. Bar Fridges NZ (BFNZ) will not be responsible for any extra costs incurred for rural or special deliveries if no prior arrangements are made by the client. Special deliveries may include units to be taken up or down flights of stairs, taken inside your premises etc. Rural deliveries are considered to be deliveries that our carriers deem to be outside of ‘Main Centres’. If your delivery is deemed to be rural, your shipping is included to the nearest depot, and you may collect your purchase from the depot at no extra cost. You may pay extra to have your purchase delivered to the door, if rural. You must arrange for this prior to purchase/dispatch and pay the extra costs involved, if any are required. You may arrange for your purchase to be redirected to another address that falls within our ‘Main Centres’ catchment area to take advantage of our free shipping offer by contacting us directly.
- BFNZ will not be held responsible for any item reported missing once the item has been successfully delivered to the specified shipping address, even if client has authorised delivery while away from premises.
- All claims for units damaged in transit or short delivered must be received within 24 Hrs of receiving delivery. We understand that you may sign for unit not knowing that inside box it may be damaged. We need you to check this as soon as the fridge is received because for us to lodge a claim with our carrier, we only have a small window of opportunity. BFNZ accepts no liability for any claims after 24 Hrs of confirmed delivery.
- Deliveries will usually ship from our Wellington warehouse within 48Hrs of payment received if these are in stock. Please check stock levels prior to purchase.
- Please allow 5-10 working days, from clearance of payment, for your item(s) to be delivered. For deliveries to more remote or rural areas, please allow 10-15 working days.
- If there is going to be further delays for any reason, we will contact you by email or telephone. We will send you the carrier tracking details once the unit is shipped, along with the contact number to call the carrier if needed. These details will be supplied via email only.
- For all shipping or delivery queries or concerns, please contact us via email to: sales@barfridges.co.nz or call us on 04 526 6009.